In order to send emails to yourself from your company email address and SPF record will need to be added to your DNS records.
Emails are sent from email@example.com
This issue is most commonly caused by a missing SPF, or Sender Policy Framework record. In a nutshell, SPF identifies which email servers are allowed to send on behalf of a domain, such as your company's domain. When you are sending an email from NextGen, your company's email server may block the message if it is being sent from your address.
Your organization may have a policy in place to prevent emails sent from an external address, marked as coming from internally, to be received.
NextGen FOS now lets you add our domain to your company email records so that you can send emails from your hosted FOS to yourself and not get blocked.
First you will need to contact your company IT department and ask them to add the following to their SPF records:
The following record needs to be added to DNS:
Here are instructions to make this change on some common Domain Registrars: